Your safety doesn’t end once your booking is confirmed.
Unfortunately, scammers sometimes pretend to be hotels or booking platforms in an attempt to obtain personal or payment information. To help you recognise genuine communication and spot fraudulent messages, we’ve put together the most important information for you.
Short, clear and to the point.
Please be cautious if a message:
Hotels and booking platforms are increasingly being targeted by cybercrime and phishing attacks. Criminals sometimes pretend to be hotels or booking providers in an attempt to obtain payment details or passwords.
No. We will never ask for your passwords. Payment details are processed exclusively through secure systems.
In certain situations, we may contact you by email, phone or messaging services – only in connection with an existing booking or during your stay.
Depending on your booking or rate, a payment or credit card guarantee may be required. In this case, your payment or credit card details will only be entered through the official and secure booking or payment systems used by the respective hotel.
We will never ask you via email, SMS, WhatsApp or other messaging services to:
Important: A request for a credit card guarantee or payment may be legitimate. What matters is how and through which system your details are requested.
Change your passwords immediately and contact your bank or credit card provider. You should also check your accounts for any unusual activity.
Your safety is important to us – online just as much as during your stay.
If you receive a message that seems unusual or suspicious, please contact the hotel directly. We’d much rather answer one extra question than have you fall victim to a scam.
We’re always happy to help. 🔒
